Exhibitor Services Guide

THIS IS YOUR GO-TO RESOURCE FOR A SUCCESSFUL EXPERIENCE AT AIMEXPO. THESE TOOLS ARE DESIGNED TO HELP WITH EASE OF PARTICIPATION, PROVIDE YOU WITH OPPORTUNITIES FOR BETTER VISIBILITY, AND SAVE YOU VALUABLE TIME AND MONEY.

Have Questions? Contact Us

Deanne Metz
Event Operations Manager
dmetz@mic.org
Direct: (949) 517-7502

TOP PRIORITY TO DO’S

MOST COMMONLY USED EXHIBITOR SERVICES

Frequently Asked Questions

Shepard has helped provide a couple of helpful resources to navigate your show experience and their platorm, ExhibitorPro:

Instructions for logging into the Exhibitor Portal and Hub (with screenshots) can be found here.

The Portal password is the same for everyone at your company. The Hub login will be unique to each staff member.

If this is your 1st time accessing the Exhibitor Hub, please enter the email address that is on file with AIMExpo, then click ‘Forgot Password’. If you do not receive the reset password email from AIMExpo, please check your spam or junk folder.

NOTE: If you are not able to set up a password for the Hub, you will need to contact bbrahmbhatt@mic.org to ensure your email is listed on the exhibitor account.

  • If shipping Advanced Warehouse – between Monday, Tuesday, December 30 (M-F from 8:00am-4:00pm), please use Advanced Warehouse labels here with additional information noted (your booth number, company name, etc).

Exhibiting Co. Name & Booth Number
c/o Shepard Exposition Services
American International Motorcycle Expo
2315 E. Locust Ct.
Ontario, CA 91761

  • If shipping Direct to Show Site – must not arrive before Monday, January 5, 2026 at 8:00am, please use Direct to Show Site labels here with additional information noted (our show, your booth number, company name, etc).

Exhibiting Co. Name & Booth Number
c/o Shepard Exposition Services
American International Motorcycle Expo
Anaheim Convention Center
1850 West Street
Anaheim, CA 92802

Please note, Machinery and Hanging Signs must be delivered Direct to Show Site – there are specific labels for these here: Machinery and Hanging Signs.

Shipping is the process of a carrier picking up items from your office or any place of origin and transporting it to the dock of either the advance warehouse or event facility. Shipping is separate from Material Handling. Exhibitors may use any carrier they want, including Shepard Logistics.

Material Handling is the process of receiving a shipment from your carrier and managing on-site handling of the shipment through the event cycle. It is a standard event procedure with associated costs typically based on shipment weight.

  • Per Pound Material Handling Rates
    Material handling, whether used completely or in part are offered as a round trip service. All rates are per one pound. There is no minimum charge. Certified weight tickets are required on all shipments. The rates stated are blended to include overtime based on the schedule at publication. Changes in schedule or if your carrier delivers your freight outside of these hours may result in additional fees.
  • How to Calculate Material Handling Services
    Material handling, whether used completely or in part are offered as a round trip service. The weight on your certified weight ticket is the amount you will be charged times the per pound material handling rate of $1.65 per pound.
    • All Inclusive Calculation:
    • EXAMPLE: 285 lbs. = 285 x $1.65 = $470.25 – Additional charges may apply. Please review the Material Handling Authorization and Material Handling Additional Services forms.

Please see Shepard for more details and rates here.

Bonus Savings: Book round-trip logistics and receive 10% off material handling with the Signature Series discount.

Yes, Shepard will do an audit once the show is set and ensure a Rolling Fee is applied to any booths with vehicles on the floor.

Motorcycle Rolling Fee: Includes labor to spot motorcycles from unloading area to your booth & return (exhibitor must supervise). This service is optional. Motorcycles/small trailers can be selfunloaded and brought to your booth. Please see note above about audit.

Vehicle Spotting Fee: Includes labor to spot automobiles, trucks and all other large vehicles from unloading area to your booth & return (exhibitor must supervise). It must be driven by the exhibitor or towed to the booth under Shepard supervision. If the exhibitor is not present the Spotting fee will not apply and Material Handling rates will be charged. The same procedure will be used for loading during the move-out. Any vehicle that requires additional labor other than a single spotter or over length is greater than 24’ will incur additional labor charges (see Labor Order form for rates).

Vehicle Spotting $100
Motorcycle/ATV Rolling Fee $55

An exhibitor may “hand carry” material provided they do not use any material handling equipment to assist them. When exhibitors choose to hand carry material, they may not be permitted access to the loading dock/freight door areas. Items must be carried by hand, by one person. Vehicles must not be left unattended at the loading areas. Any unattended vehicles will be towed at the owner’s expense. Per the Anaheim Convention enter, one single trip hand carry (no dollies/carts allowed) is permitted.

See more details on Personally Owned Vehicle (POV) rules through Shepard here.


Cartload Service provides service to exhibitors arriving in personally owned vehicles (POVs) and have small hand-carried items that need to be delivered to and from the dock/booth location. Exhibitors may not utilize mechanical or powered equipment to unload their items.

  • Cartload Service Includes:
    • One laborer
    • One cart
    • One trip

Please remember:

  • If you arrive with a truck, van, trailer, or truck with trailer filled with exhibit material you will not qualify for this service and will be redirected.
  • No personal trucks (one (1) ton & over), no rental trucks, trailers, or bobtails will be unloaded through cartload service.
  • All items must fit on flat bed cart (approximately 3′ x 4′ in size) and weigh less than 200 pounds. If items are designated by Shepard personnel to be too large or too heavy, materials will be billed at regular material handling rates.
  • Your vehicle must unload on the receiving dock of the exhibit hall. Shepard personnel will direct vehicles. The cart is not authorized to enter or go to any parking structure. There must be two (2) people with the vehicle; one person to go with your product to the booth space and one person to remove your vehicle from the unloading area to the parking area.

Information above along with pricing is available in ExhibitorPro when searching “POV”.

Click hyperlinks for ordering forms and portals

Audio Visual – Shepard AV 
Cory Souza
ph: 702.948.0345     csouza@shepardav.com

Catering – Aramark Catering Menu
NOTE: For reference only, 2026 menus to come in the fall.
ph: 714.765.8800      acc-catering@aramark.com

Contractor – Shepard Expositions 
(Carpet, Cleaning, Furniture, Labor/I&D, Material Handling/Drayage, Rigging, Signs & Graphics)
ph: 404.720.8600     atlanta@shepardes.com

Electrical – Elden Electric    
ph: 714.985.1480      anaheim@edlen.com

Exhibitor Insurance – ExhibitorInsurance.com
Please see information here

Freight Handling – Shepard Logistics 
ph: 888.568.8858     logistics@shepardes.com

Housing – Connections Housing 
ph: 702.476.6976     aimexpo@connectionshousing.com

Internet & Telephone – Smart City PortalInternet Forms
ph: 888.446.6911     customerservice@smartcitynetworks.com

Lead Retrieval – CompuSystems PortalLead Retrieval Forms
ph: 708.786.5565    exhibitor-support@csireg.com

Models – The Push Agency 
ph: 888.502.7575     sales@yourpush.com

Registration (Badges) – CompuSystems (CSI) 
ph: 224.563.3198     AIMExpo@CSReg.ZohoDesk.com

Security – Allied Universal Security 
ph: 866.703.7666

Temp Staff – Buckalew Hospitality 
ph: 407.810.6596     dave@buckalewhospitality.com

Exhibitor Registration

Monday, January 5 8am – 5pm
Tuesday, January 6 8am – 6pm
Wednesday, January 7 7am – 5pm
Thursday, January 8 8am – 5pm
Friday, January 9 8am – 12pm

Dealer On-Site Registration/Badge Pick-Up

Tuesday, January 6 4pm – 6pm
Wednesday, January 7 7am – 5pm
Thursday, January 8 8am – 5pm
Friday, January 9 8am – 12pm

Exhibit Hall Hours

Wednesday, January 7 9am – 5pm
Thursday, January 8 9am – 5pm
Friday, January 9 9am – 1pm

Special Events

AIMExpo Industry Party

Powered by Turn 14 Distribution

Wednesday, February 5
5:30pm – 8pm

Exhibitor Move-In

Sunday, January 4 Targeted Exhibitors
Monday, January 5 8am – 5pm
Tuesday, January 6 8am – 6pm
Wednesday, January 7 7am – 8am

Exhibitor Move-Out

Friday, January 9 1:01pm – 8pm
Saturday, January 10 8am – 3pm

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