THIS IS YOUR GO-TO RESOURCE FOR A SUCCESSFUL EXPERIENCE AT AIMEXPO. THESE TOOLS ARE DESIGNED TO HELP WITH EASE OF PARTICIPATION, PROVIDE YOU WITH OPPORTUNITIES FOR BETTER VISIBILITY, AND SAVE YOU VALUABLE TIME AND MONEY.
Have Questions? Contact Us
Kurt Whittington
Senior Manager, Event Operations
kwhittington@mic.org
Direct: (714) 615-0575
Deanne Metz
Event Operations Manager
dmetz@mic.org
Direct: (949) 517-7502
TOP PRIORITY TO DO’S
Reserve your hotel.
Complete Your Exhibitor Profile for the show app and online show directory.
Register Your Staff Now. All exhibiting staff need to have a badge.
View the important show deadlines
(2026 information on the way).
MOST COMMONLY USED EXHIBITOR SERVICES
Order Electrical Services.
Order carpet and other furniture. All booths require some type of floor covering
(2026 ordering page on the way).
Exhibitor Marketing Tools for your use
(2026 materials on the way).
Liability Insurance. Exhibitors are required to carry general liability insurance. View COI requirements here.
Advanced Warehouse shipping label and information
(2026 materials on the way).
Direct to Show Site shipping label and information
(2026 materials on the way).
Marshaling yard info
(2026 information on the way).
Order Labor
(2026 ordering page on the way).
Order Catering
(For reference only, 2026 menus to come in the fall.)
Order Internet and WiFi
(2026 ordering page on the way).
Order Audio Visual
(2026 ordering page on the way).
Exhibitor How-To Videos.
Frequently Asked Questions
How do I log into the Exhibitor Portal and Hub?
Instructions for logging into the Exhibitor Portal and Hub (with screenshots) can be found here.
The Portal password is the same for everyone at your company. The Hub login will be unique to each staff member.
If this is your 1st time accessing the Exhibitor Hub, please enter the email address that is on file with AIMExpo, then click ‘Forgot Password’. If you do not receive the reset password email from AIMExpo, please check your spam or junk folder.
NOTE: If you are not able to set up a password for the Hub, you will need to contact bbrahmbhatt@mic.org to ensure your email is listed on the exhibitor account.
Where do I need to ship to? (**2026 information on the way**)
- If shipping Advanced Warehouse – between Monday, January 6 – Monday, January 27 (M-F from 8:00am-4:00pm), please use Advanced Warehouse labels here with additional information noted (our show, your booth number, company name, etc).
Shepard Exposition Services
845 Wynn Road, Suites A,B,C,D
Las Vegas, Nevada 89118
- If shipping Direct to Show Site – must not arrive before Monday, February 3, 2025 at 8:00am, please use Direct to Show Site labels here with additional information noted (our show, your booth number, company name, etc).
Las Vegas Convention Center
3150 Paradise Road
Las Vegas, NV 89109
Please note, Machinery and Hanging Signs must be delivered Direct to Show Site – there are specific labels for these here: Machinery and Hanging Signs.
What is the difference between shipping and material handling?
Shipping is the process of a carrier picking up items from your office or any place of origin and transporting it to the dock of either the advance warehouse or event facility. Shipping is separate from Material Handling. Exhibitors may use any carrier they want, including Shepard Logistics.
Material Handling is the process of receiving a shipment from your carrier and managing on-site handling of the shipment through the event cycle. It is a standard event procedure with associated costs typically based on shipment weight.
How much will I be charged for the material handling and what does it cover? (**2026 information on the way**)
- Per Pound Material Handling Rates
Material handling, whether used completely or in part are offered as a round trip service. All rates are per one pound. There is no minimum charge. Certified weight tickets are required on all shipments. The rates stated are blended to include overtime based on the schedule at publication. Changes in schedule or if your carrier delivers your freight outside of these hours may result in additional fees. - How to Calculate Material Handling Services
Material handling, whether used completely or in part are offered as a round trip service. The weight on your certified weight ticket is the amount you will be charged times the per pound material handling rate of $1.43 per pound.- All Inclusive Calculation:
- EXAMPLE: 285 lbs. = 285 x $1.43 = $407.55Additional charges may apply. Please review the Material Handling Authorization and Material Handling Additional Services forms.
Please see Shepard for more details and rates here.
Ship Roundtrip with Shepard Logistics and receive a 10% discount* on Material Handling
* Discount does not apply to shipments under 100 lbs. or shipments over 10,000 lbs. and local deliveries. Roundtrip SLS shipping is required to qualify for discount. (35572)
Will I be charged if I roll in my own motorcycle or vehicle? (**2026 information on the way**)
Yes, Shepard will do an audit once the show is set and ensure a Rolling Fee is applied to any booths with vehicles on the floor.
Motorcycle Rolling Fee: Includes labor to spot motorcycles from unloading area to your booth & return (exhibitor must supervise). This service is optional. Motorcycles/small trailers can be selfunloaded and brought to your booth. Please see note above about audit.
Vehicle Spotting Fee: Includes labor to spot automobiles, trucks and all other large vehicles from unloading area to your booth & return (exhibitor must supervise). It must be driven by the exhibitor or towed to the booth under Shepard supervision. If the exhibitor is not present the Spotting fee will not apply and Material Handling rates will be charged. The same procedure will be used for loading during the move-out. Any vehicle that requires additional labor other than a single spotter or over length is greater than 24’ will incur additional labor charges (see Labor Order form for rates).
Motorized Unit/Vehicle Spotting $95.00
Motorcycle Rolling fee $50.00
ATV/Small Vehicle Rolling fee $61.50
Can I just carry my booth materials into the convention center without help from Shepard? (**2026 information on the way**)
An exhibitor may “hand carry” material provided they do not use any material handling equipment to assist them. When exhibitors choose to hand carry material, they may not be permitted access to the loading dock/freight door areas. Items must be carried by hand, by one person. Vehicles must not be left unattended at the loading areas. Any unattended vehicles will be towed at the owner’s expense.
See more details on hand carry rules through Shepard here.
Cartload Service provides service to exhibitors arriving in personally owned vehicles (POVs) and have small hand-carried items that need to be delivered to and from the dock/booth location. Exhibitors may not utilize mechanical or powered equipment to unload their items.
- Cartload Service Includes:
- One laborer
- One cart
- One trip
See more details on Cartload Service through Shepard here.
Click hyperlinks for ordering forms and portals
Audio Visual – Shepard AV (2026 ordering page OTW).
Cory Souza
ph: 702.948.0345 csouza@shepardav.com
Catering – Aramark
Catering Menu NOTE: For reference only, 2026 menus to come in the fall.
ph: 714.765.8800 acc-catering@aramark.com
Contractor – Shepard Expositions (2026 ordering page OTW).
(Carpet, Cleaning, Furniture, Labor/I&D, Material Handling/Drayage, Rigging, Signs & Graphics)
ph: 404.720.8600 atlanta@shepardes.com
Electrical – Elden Electric
ph: 714.985.1480 anaheim@edlen.com
Exhibitor Insurance – ExhibitorInsurance.com
Please see information here
Freight Handling – Shepard Logistics (2026 ordering page OTW).
ph: 888.568.8858 logistics@shepardes.com
Housing – Connections Housing
ph: 702.476.6976 aimexpo@connectionshousing.com
Internet & Telephone – Smart City Portal – Internet Forms
ph: 888.446.6911 customerservice@smartcitynetworks.com
Lead Retrieval – CompuSystems Portal – Lead Retrieval Forms
ph: 708.786.5565 exhibitor-support@csireg.com
Models – The Push Agency
ph: 888.502.7575 sales@yourpush.com
Registration (Badges) – CompuSystems (CSI)
ph: 224.563.3198 AIMExpo@CSReg.ZohoDesk.com
Security – Allied Universal Security
ph: 866.703.7666
Temp Staff – Buckalew Hospitality
ph: 407.810.6596 dave@buckalewhospitality.com
Exhibitor Registration
| Monday, January 5 | 8am – 5pm |
| Tuesday, January 6 | 8am – 6pm |
| Wednesday, January 7 | 7am – 5pm |
| Thursday, January 8 | 8am – 5pm |
| Friday, January 9 | 8am – 12pm |
Dealer On-Site Registration/Badge Pick-Up
| Tuesday, January 6 | 4pm – 6pm |
| Wednesday, January 7 | 7am – 5pm |
| Thursday, January 8 | 8am – 5pm |
| Friday, January 9 | 8am – 12pm |
Exhibit Hall Hours
| Wednesday, January 7 | 9am – 5pm |
| Thursday, January 8 | 9am – 5pm |
| Friday, January 9 | 9am – 1pm |
Special Events
AIMExpo Industry Party
Powered by Turn 14 Distribution
Wednesday, February 5
5:30pm – 8pm
Exhibitor Move-In
| Sunday, January 4 | Targeted Exhibitors |
| Monday, January 5 | 8am – 5pm |
| Tuesday, January 6 | 8am – 6pm |
| Wednesday, January 7 | 7am – 8am |
Exhibitor Move-Out
| Friday, January 9 | 1:01pm – 10pm |
| Saturday, January 10 | 8am – 3pm |
BOOTH GUIDELINES, CHECKLISTS, AND OTHER INFORMATION
Budgeting for Commonly Ordered Items – – need update
Exhibitor Marketing Toolkit – – need update
Island Booth Packages – – need update
Shepard Service Guide PDF – Full Kit & Information – – need update
